Terms & Conditions

Booking

A reservation is confirmed once you receive a confirmation containing your booking reference. Please check the guest name, dates, hotel and room type on that confirmation and tell us immediately if anything is wrong. Rates are quoted in Saudi Riyals (SAR) and include Value Added Tax and applicable municipality fees unless stated otherwise on your confirmation.

Check-In and Check-Out

• Check-in is from 15:00. Check-out is by 12:00.
• Early check-in and late check-out are subject to availability and may carry a charge. Please request them in advance.
• Every guest aged 15 and above must present a valid passport, national ID or Iqama at check-in. We are required by Saudi law to register guest identity details.
• Guests under 18 must be accompanied by an adult.

Occupancy

Rooms may only be occupied by the number of guests booked. Room types are sold by occupancy - double, triple, quadruple and family - and additional guests cannot be accommodated without prior arrangement and may incur a charge. Please tell us at the time of booking if you are travelling with infants or children.

Payment

Payment terms are shown on your confirmation and depend on the rate you booked and the channel you booked through. We accept the payment methods displayed at checkout. A valid tax invoice is issued for every stay in accordance with ZATCA requirements.

Hotel Rules

• Burhan Hotels are alcohol-free and smoking is permitted only in designated areas, in line with Saudi law and local regulations.
• Please respect other guests, particularly during prayer times and overnight quiet hours.
• Pets are not permitted.
• We may decline or end a stay in cases of unlawful behaviour, damage to property or conduct that endangers or seriously disturbs other guests or staff.

Guest Belongings and Liability

Please keep valuables secure and use the safe where one is provided. Except where liability arises from our own negligence, we are not responsible for loss or damage to personal belongings left unattended in public areas. Any damage caused to hotel property by a guest may be charged to that guest.

Shuttle Service

The shuttle to Al-Masjid Al-Haram operates on a scheduled service. Journey times are indicative and may vary with traffic, weather, crowd management and road closures, which are common in Makkah during Hajj, Ramadan and peak Umrah periods. The service may be adjusted or suspended where required by the authorities.

Changes Beyond Our Control

Where events outside our reasonable control - including government restrictions, crowd-management directives, natural events or utility failures - prevent us from providing a booked room, we will offer a comparable alternative or a refund of amounts paid for the affected nights.

Governing Law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of Makkah have jurisdiction over any dispute.

Contact

admin@burhanhotels.com | +966 12 561 5151