Accessibility & Disability Services

At Burhan Hotels we are not just accommodating needs - we are working to make the whole stay easier, from arrival to departure. Accessible rooms and facilities are available on request at all three hotels; please tell us what you need when you book so we can prepare properly.

Arrival and Movement

• Priority access: entrances designed for guests with disabilities.
• Reserved parking: designated spaces close to the entrance.
• Expedited service: streamlined check-in and check-out so arrival and departure take less time.
• Lifts: braille markings and audible signals for independent movement between floors.

Accessible Rooms

• Wider doorways for wheelchair access.
• Roll-in showers fitted with grab bars.
• Lowered fixtures and furnishings within comfortable reach.

For Guests with Hearing Impairments

• Visual fire alarms.
• Door-knock and telephone light signalers.

For Guests with Visual Impairments

• Tactile indicators along guest routes.
• Braille room signage.

Getting to Al-Haram

Our dedicated shuttle to Al-Masjid Al-Haram runs 24 hours a day from Barakat Burhan and Burhan Al-Huda, reaching Al-Salam Gate and Al-Marwa Gate in 3-4 minutes. If you need assistance boarding, or step-free access, please speak to the front desk in advance and we will arrange support.

Tell Us What You Need

The most useful thing you can do is tell us before you arrive. Contact us on admin@burhanhotels.com or +966 12 561 5151, or add a note to your booking, and we will confirm what we can provide at your chosen hotel.